Odoo helpdesk

Manage, prioritize, and resolve customer support tickets.

Arrange your tickets as you like using the intuitive Kanban view. Gain an instant overview of your team’s workload and monitor ticket status according to your customized SLA rules.

Multi-channel support, ready to use.

Connect with your customers wherever they are.

Email

New incoming emails automatically generate tickets.

Website Form

Assess your customers' inquiries using a customizable web form.

Live Chat

Utilize the Live Chat plugin on your website to engage visitors in real time.

Designed for maximum productivity.

SLAs, automation, templates, and pre-written responses.

  • Create your SLA rules and let Odoo take action automatically
  • Automate emails or actions at different stages of ticket resolution.
  • Define dynamic email templates to automate the most common responses
  • Escalate tickets to your manager in just a click.
  • Invite experts into a live discussion.
  • Use canned responses in live chat for instant answers.

Offer support contracts with ease—sell, renew, and upsell effortlessly.

Offer support contracts to deliver helpdesk services to your customers automatically. Monitor time spent on each contract using the timesheet app, and facilitate upselling with time-limited contracts. Set up alerts for your sales or helpdesk team based on customer status.

Provide smarter self-service

Built-in customer knowledge base.

Develop your self-service platform by directly linking your FAQ, training videos, and presentations on a ticket.
Develop a community around your product with the forum.

Allow customers to close their tickets

Grant autonomy. Improve productivity.

Reduce the chance of error, avoid misunderstandings and leave more time for Helpdesk Teams to worry about what truly needs their attention.m.